Student Complaint Resolution Process
Start Here (where most cases are resolved)
Academic: The student should begin by first talking to the instructor to attempt resolution about any academic matters such as grades or course work. If you still have concerns you should talk to the specific Department Chair. If this is not possible or unsuccessful, the student may then complete the Student Complaint and Resolution Form. This will take the concern to the next levels of resolution.
Non-Academic: The student should begin by first talking to the coordinator or supervisor of the department where the concern occurred. If there is no resolution the student may then complete the Student Complaint and Resolution Form. This will take the concern to the next levels of resolution.
Next Steps (if needed)
If the informal concern/complaint process is completed and there is still no resolution, the student may discuss the possibility of filing a Formal Grievance with the Vice President of Student Services & College Centers. For specific information regarding the Student Grievance Procedure, refer to the College Catalog and Cuesta College Board Policy 5530.
The following types of concerns or complaints are referred to the Vice President Human Resources and Labor Relations, Title IX Compliance Coordinator and are addressed pursuant to Policy 1565 (unlawful discrimination) and not as a student grievance:
- sexual harassment,
- civil rights discrimination on the basis of ethnicity, race, national origin, religious beliefs, age, gender, color, physical or mental disabilities, veteran status, sexual orientation or sexual identity, or marital status, or
- retaliation for filing a sexual harassment or other unlawful discrimination complaint,
referring a matter for investigation, participating in an investigation of a complaint,
serving as an advocate for an alleged victim or alleged offender, or who otherwise
furthers the principles of the District's unlawful discrimination policy (Policy 1565).
Lastly (in the rare chance the case reaches this level)
If there is still no resolution, subsequent to completing the informal and formal grievance process of the college, students have the right to pursue their complaint with the California Community Colleges Chancellor’s Office (CCCCO). The CCCCO provides students and others with a method and process, outside of the institution, that investigates and responds to complaints regarding the institution.
The CCCCO has provided this disclosure in compliance with the requirements of the Higher Education Act of 1965, as amended, as regulated in CFR 34, Sections 600.9 (b) (3) and 668.43(b).
- Student Complaint and Resolution Grid
- Student Complaint and Resolution Form
- Student Grievance Procedure BP 5530
- CCCCO Complaint Process