What are the hardware/software requirements?

If you are using your own computer, your system will need to meet the following minimum standards.

Windows XP, Vista or Windows7:

  1. 1 GHz or equivalent computer with a minimum of 512 MB of RAM (1 GB recommended), a color monitor, a DSL, cable modem, or satellite for broadband access, a sound card and headphones or speakers;
  2. An account with an ISP (Internet Service Provider);
  3. Mozilla Firefox 5.6 or higher (http://www.mozilla.com/en-US/firefox/personal.html);
  4. A minimum of 500 MB of free space on computer hard drive.
  5. Microsoft Office XP or later or OpenOffice (http://download.openoffice.org/)
  6. Adobe Acrobat Reader (http://www.adobe.com/products/acrobat/readstep2.html?promoid=BUIGO
  7. Adobe Flash Player (http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash&promoid=BUIGP)
  8. QuickTime Player 6.5 or higher (http://www.apple.com/quicktime/download/)
  9. Silverlight (http://www.microsoft.com/getsilverlight/Get-Started/Install/Default.aspx)
  10. Anti-virus software

Macintosh OSX v 10.x:

  1. 1 GHz or equivalent computer with a minimum of 512 MB of RAM (1 GB recommended), a color monitor, a DSL, cable modem, or satellite for broadband access, a sound card and headphones or speakers;
  2. Mozilla Firefox 5.6 or higher (http://www.mozilla.com/en-US/firefox/personal.html);
  3. An account with an ISP (Internet Service Provider);
  4. A minimum of 500 MB of free space on computer hard drive.
  5. Microsoft Office for Mac 2004 or later or OpenOffice (http://download.openoffice.org/)
  6. Adobe Acrobat Reader (http://www.adobe.com/products/acrobat/readstep2.html?promoid=BUIGO)
  7. Adobe Flash Player (http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash&promoid=BUIGP)
  8. QuickTime Player 6.5 or higher (http://www.apple.com/quicktime/download/)
  9. Anti-virus software. 

You must have a reliable Internet Service Provider (ISP) offering DSL, Cable or Satellite setup. Refer to the course welcome letter for any additional requirements.

What browser should I use?

We recommend the most current version of Mozilla Firefox, although current versions of Internet Explorer, Safari or Google Chrome should work as well.

What about e-mail?

E-mail is provided to all students enrolled at Cuesta, accessible via myCuesta. Your e-mail address typically consists of:

your first name + an underscore (_) + your last name + "@my.cuesta.edu"

Example: "sam_spade@my.cuesta.edu"

Information regarding student e-mail is sent by Admissions & Records to all enrolled students.

Note: The only email address your instructors have is your Cuesta address. If you wish to use another email address, you must forward your student e-mail to your personal e-mail address.

When does the class begin and end?

Most distance education (DE) courses at Cuesta follow the same semester schedule as regular classroom-taught courses. In some cases students of a DE course are required to meet prior to the start of the course or regular semester. The class schedule lists required meeting days (if any) for all DE courses.

What if I don't finish the course at semester end?

This would be no different than in a regular classroom-taught course.

Who do I contact if I have questions?

Contact the course instructor if you have questions about your courses. Contact Admissions & Records if you have questions about your enrollment.

Who do I contact if I can't log on? What if I have technical problems?

Always first contact the course instructor if you have problems. If you are unable to reach the instructor or they are unable to help, you may e-mail or phone tech support at support@my.cuesta.edu or 805-546-3100 x2802.

Where can I get help with Moodle?

Answers to many questions can be found on the Moodle quick reference card. Your instructor can also help you with common problems. Complex issues can be addressed by contacting Lee or Al (support@my.cuesta.edu or 805-546-3100 x2802).

The instructor can't open the assignment I submitted! What do I do?

Ask the instructor their preferred format and then use Save As to convert the document to that format:

Open the assignment in your word processing program.
Select File > Save As.
In the Save As window, select the Save As Type drop-down menu and pick the format preferred by your instructor.

(Note: You can also select "RTF" or "PDF," see next paragraph.)
Save the file and then send it to your instructor.
Another option is to save in a universal format. For example, save all word processing documents in RTF (rich text format) and all spreadsheets in CSV (comma separated values). And if the instructor only needs to view the document and not make changes, save as a PDF.

Why isn't my class showing up?

Your class will only appear on the date of the opening day of class ... unless your instructor has indicated otherwise.

Why do I get a "Login or password" error message?

Verify the URL (web address) your browser is going to. If correct you may be entering the wrong password. The password is case sensitive; make sure your Caps Lock is not on. If you have forgotten your password, you can have your password reset by clicking the "Forgotten your username or password?" link.