This course explores how consumer behavior is transforming the healthcare industry, with a focus on trust, transparency, and patient decision-making. Students will examine current events, including telehealth expansion, healthcare policy shifts, and public health crises, to understand how real-world developments influence consumer choices. Through case studies and practical insights, the course highlights how providers and organizations can better engage and serve modern healthcare consumers. It is ideal for individuals who want a timely and practical perspective on the evolving healthcare landscape.
DATES: 1 Saturday. September 26, 2026
TIME: 12:00 - 1:00 p.m.
FEE: $50
LOCATION: Online via Zoom
INSTRUCTOR: Steven Ball
QUESTIONS: Contact instructor at sball1060@gmail.com
Class Schedule – Please Note:
Our class schedules may be subject to change. You can view the most current class
status anytime on the Community Programs website. To stay up to date after registering,
please monitor your email, as any changes will be sent to the email address we have
on file.
| Meet the instructor | |
|---|---|
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Steven Ball |
Steven Ball, Ed.D., is a former health systems business development manager with experience in healthcare strategy and program management. He has conducted specialized research in nonprofit collaboration and program management and previously served as an adjunct instructor in the Older Adults Program at Santa Rosa Junior College. proud grandfather and dedicated educator, he is passionate about helping individuals better understand and navigate today's healthcare system. |