Student Support Resolution and Resources
Student Support Resolution Office
The Student Support Resolution Office works with students to connect them to appropriate resources that could benefit them to complete their educational and personal goals. Connecting with the Student Support Resolution Coordinator (SSRC) can be made via email, phone, or through Cuesta Connect. Some of the areas that the SSRC can support students with are:
- Referring to institutional and community supports when it comes to financial, housing, food, employment, and acute care/mental health counseling resources;
- Support facilitating communication between students and faculty;
- Providing information and potential connections with academic counseling and tutorial support services;
- Communicate the informal complaint process for students, so they can have their concerns addressed appropriately;
- Information on time management, college success study tips, stress management, and life/study balance.
Students can request an introduction to programs they are interested in and the SSRC can accommodate for this. At times, the SSRC will follow up with students due to concerns raised by faculty/staff, which students should be made aware of prior, if possible. In these cases, the follow up is meant to be a check in and determine if students would like to be connected with specific supports.
Complaint Processes
Forms
Questions? FAQs regarding Student Code of Conduct/Student Support Referral can be found HERE
Frequently Asked Questions
If you would like to contest this accusation and you are unable to come to a proper resolution with your instructor, you can follow through with the Academic Complaint process to meet with the Department Chair in an attempt to resolve your concerns. To find the Division Chair of the Department, please review Academic Divisions. Contact the Student Support Resolution Coordinator if you need further assistance.
The SSRC does not have the authority to modify any assigned grade. This is left to the responsibility of the instructor, even if the Complaint Process has been initiated. More information can be located on how to appeal a grade.
All students are strongly recommended to begin the informal resolution process as soon as possible. This is to aid the investigative process regarding the alleged concerns and provide a resolution in a more timely manner, to support a safe environment for the reporting party as well as anyone else at Cuesta. Please review the Academic/Non-Academic Complaint processes for more information.
Students should be notified by the Complainant that a Conduct Report was submitted against them (if applicable). After submission, the office of Student Success and Support will follow up with the Respondent and discuss the context of the report and walk through next steps.
Classroom Management Tips
Here are some ideas for faculty to utilize or incorporate into their teachings, that could aid in managing expectations and behavior in the classroom. If you have other suggestions that can be included or feedback about any listed here, feel free to contact isaac_valdez2@cuesta.edu.
Other Resources
- Title IX - Reporting Sexual Assault, Dating Violence, Domestic Violence and Stalking
- US Department of Education Office for Civil Rights
Board Policies and other General Information
AP 3430 - Prohibition of Harassment
BP 3433 - Prohibition of Sexual Harassment Under Title IX
AP 3433 - Prohibition of Sexual Harassment Under Title IX
AP 3434 - Responding to Harassment Based on Sex Under Title IX
BP 5530 - Student Complaint Resolution
AP 5530 - Student Complaint Resolution
For more information or to secure support/resources, please contact Student Services at student_services@cuesta.edu.
