Skip to ContentSkip to Top Navigation Skip to Main Navigation Skip to Secondary Navigation Skip to Footer Links
Top Navigation
myCuesta
Search Cuesta
  • Canvas
  • Find Classes
  • Library
  • Calendars
  • Directories
  • Maps
  • Virtual Lobby
  • Need Help?
Alert icon COVID-19 Information and Resources
Main Navigation
Cuesta College
 
  • About

    College Departments

    • Academic Senate
    • Benefits/Insurance
    • Employment at Cuesta
    • Facilities Services
    • Fiscal Services
    • Human Resources
    • Information Technology
    • Institutional Research
    • Mailroom
    • Marketing
    • Payroll
    • Public Safety/Parking
    • Purchasing
    • Reprographics
    • Shipping & Receiving

    About Cuesta

    • Accreditation
    • Budget Information
    • Campus Life
    • College Plans
    • College Profile/FAQs
    • Advancing Diversity, Equity, & Inclusion
    • Foundation
    • History
    • Housing
    • Newsroom
    • Información en Español
    • Relationship to Cal Poly
    • Visit Cuesta

    Leadership

    • Board of Trustees
    • Board Agenda
    • Board Policy
    • President's Office
    • Mission Statement
    • Vice President of Instruction
    • Vice President Administrative Services
    • Vice President Student Success and Support Programs
    • Measure L
    • Citizens’ Bond Oversight Committee

    Locations

    • San Luis Obispo Campus Map
    • North County Campus Map
    • South County Center Map
    • Directions
    • Parking Info

    Information

    • Catalog
    • Degrees & Certificates - A to Z
    • North County Campus
    • South County Center
    • College Facts
    • History
    • Security Policy
  • Academics

    Academic Departments A-Z

    • Academic Skills
    • Accounting
    • Agriculture
    • American Sign Language
    • Anthropology
    • Architectural Technology
    • Art
    • Astronomy
    • Athletics
    • Automotive Technology
    • Auto Body Technology
    • Biology
    • Business
    • Chemistry
    • College Success Studies
    • Communication Studies
    • Computer Information Systems
    • Computer and Networking Technology
    • Continuing Education
    • Construction Technology
    • Criminal Justice
    • Culinary Arts
    • Drama
    • Early Childhood Education
    • Education
    • Economics
    • Electronics and Electrical Technology
    • Emergency Medical Technician
    • Engineering
    • English
    • English as a Second Language
    • Environmental Sciences
    • Film, Television and Electronic Media
    • French
    • Geographic Information Systems
    • Geography
    • Geology
    • German
    • Global Studies
    • History
    • Hospitality Management
    • Human Development/Human Services
    • Journalism and Digital Communication
    • Kinesiology
    • Leadership
    • Legal Studies
    • Liberal Arts: Arts & Humanities
    • Liberal Arts: Science
    • Liberal Arts: Social and Behavioral Sciences
    • Library/Information Technology
    • Mathematics
    • Meteorology
    • Medical Assisting
    • Music
    • Nursing Assistant (CNA)
    • Nursing, Licensed Vocational (LVN)
    • Nursing, Registered (RN/ADN)
    • Nutrition
    • Oceanography
    • Paralegal
    • Paramedic
    • Personal Development Studies
    • Philosophy
    • Phlebotomy
    • Physical Education - See Kinesiology
    • Physics
    • Political Science
    • Professional Development Studies
    • Psychiatric Technician
    • Psychology
    • Public Health Science
    • Recreation Administration 
    • Sociology
    • Spanish
    • Speech - See Communication Studies
    • Vocational English as a Second Language
    • Welding
    • Work Experience

    Academic Resources

    • Degrees & Certificates - A to Z
    • Career Technical Education
    • Catalog
    • Class Schedule
    • Online Education
    • Find Classes
    • Final Exams
    • Vice President of Instruction

    SPECIALIZED

    • Career Training Online
    • Community Programs
    • Institute for Professional Development
    • University Partners
    • Work Experience
  • Admissions & Aid

    What Type of Student Are You?

    • New Student
    • Transfer Student
    • Returning Student
    • Dual Enrollment Student
    • International Student
    • AB540/Undocumented Student
    • Noncredit Student

    For New Students

    • Connect at Cuesta
    • Cougar Welcome Days
    • Cuesta Promise
    • Outreach
    • Summer Academy

    Student Services Quick Links

    • Apply
    • CaFe Centers
    • California College Corps
    • Counseling
    • Degrees & Certificates - A to Z
    • Disability Support Programs & Services
    • Información en Español
    • Outreach & Enrollment Services
    • Placement Options
    • Register


    • Enrollment Fees
    • FAFSA
    • Financial Aid
    • Orientation
    • Scholarships
    • Transfer Center
    • Veteran Services
  • Current Students

    Student Success and Support Programs

    • Basic Needs Center
    • CaFe Centers:
    • - CalWorks
    • - Foster Youth
    • - EOPS/CARE
    • California College Corps
    • Counseling
    • Continuing Education
    • Disability Support Programs & Services
    • Outreach and Enrollment Services
    • Financial Aid
    • Monarch Dream Center
    • Orientation
    • Placement Options
    • Records
    • Student Support Resolution and Resources
    • Transfer Center
    • Veteran Services

    Campus Life

    • Harold J. Miossi Art Gallery
    • Athletics
    • Harold J. Miossi Cultural & Performing Arts Center (CPAC)
    • Performing Arts
    • Student Life
    • Student Government
    • The Cuestonian
    • Cultural Center

    Helpful Resources

    • Campus Safety/Clery Stats
    • Cafeteria
    • Career Connections
    • Cashier
    • Children's Center
    • Computer Labs
    • Get Credit for Work
    • Student Health Center
    • LGBTQIAP+
    • Housing
    • Library
    • myCuesta Pathway
    • Parking info
    • Student Success Centers
    • Student ID

    Quick Links

    • Academic Calendar
    • Degrees & Certificates - A to Z
    • Bookstore
    • Catalog
    • Commencement
    • Final Exams
    • Find Classes
    • Order Transcripts
  • Community

    Administration

    • Board Agenda
    • Board Policy

    Business Resources

    • Business Partnerships
    • Sustainability Center

    Cuesta College Foundation

    • Donate Now
    • Alumni
    • Board of Directors
    • Ways to Give

    Community Resources

    • Children’s Center
    • Community Programs
    • College for Kids
    • Emeritus
    • Get Involved
    • Writer’s Conference
    • Volunteer

    Workforce Preparation

    • Continuing Education
    • Institute for Professional Development
    • Online Career Training

    Arts & Culture

    • Harold J. Miossi Cultural and Performing Arts Center (CPAC)
    • Harold J. Miossi Art Gallery

    Cuesta Athletics

    • About Cuesta Athletics

    Employment

    • Jobs at Cuesta
    • Hire a Student/Career Connections
    • Human Resources

    Helpful Links

    • Calendars
    • Degrees & Certificates – A to Z
    • Events Rental
    • Measure L Information
    • Newsroom
    • Parking Info
    • Transcripts
    • University Partners
  • MyCuesta
  • Canvas
  • Find Classes
  • Library
  • Calendars
  • Directories
  • Maps
  • Virtual Lobby
  • Need Help?
Secondary Navigation
Information Technology
  • Information Technology
  • Cuesta Tech FAQ (for Cuesta employees)
  • Information Technology Forms
  • In-Person Technology Training
  • Tips & How-To Materials
    • Adobe
    • Add a Printer
    • Banner
    • Canvas
    • Clear Browser Cache
    • Cuesta VoIP Phone System
    • Office 365, Office Apps and OneDrive
    • Outlook Email
    • Faculty Tech Resources
    • Mobile Devices
    • Microsoft Teams
    • myCuesta Demo
    • Remote Access
    • SharePoint Resources
    • Resources for Creating Videos, Images, and Audio Captures
  • COVID-19 Tech Resources
  1. Cuesta College Home
  2. About Cuesta
  3. List of Departments
  4. Information Technology

Cuesta Tech FAQ (for Cuesta employees)

+Toggle d8e186 AccordionI can't login, how do I unlock/reset my Cuesta password and/or update my Cuesta account information?

 Please refer to the Manage your Cuesta Account handout for step by step directions. 

+Toggle d8e186 AccordionHow do I add a printer?

Please refer to the Add a Printer handout for step by step directions. 

+Toggle d8e186 AccordionHow do I connect to Wi-Fi/email on my phone/mobile device?

Please choose one of the following, according to the type of device your have, for step by step directions:

  • Email Set up for Android Devices
  • Email Set up for Apple iOS Devices
  • Wi-Fi on Android Devices
  • Wi-Fi on Apple iOS Devices

+Toggle d8e186 AccordionHow do I clear my cache?

When returning to a recently visited website, your browser often displays the information stored in cache. Although this can eliminate the time taken to re-download from a site, at times it can cause browser errors. Clearing the browser cache will help to guarantee a fresh download to the webpage, and may fix browser errors. 

Please refer to the Clear you Browser Cache handout for directions on how to clear your cache. 

+Toggle d8e186 AccordionWhy is my computer taking so long to start up and why is it running so slow lately?

In order to keep Cuesta computers working proficiently, the IT department frequently pushes out updates to your computer. If your computer does not get rebooted on a regular basis, the updates can get backed up and may cause your computer to run slow. 

To ensure you keep a clean computer we suggest that you reboot your computer at the end of each day/shift, as opposed to signing out/logging off or shutting down. 

Rebooting your computer is also a good trouble shooting technique when you are experiencing a computer issue. If your computer is backed up on receiving updates it may require more than one reboot. 

If your computer is taking a long time to start up, it may be receiving a recently deployed update, please try to be patient and give the computer the time it needs. However, if you are rebooting regularly, long start up times should only be an occasional occurrence, so please reach out to IT, by placing a work order, if you continue to experience slowness on a regular basis.  

+Toggle d8e186 AccordionEach time I login to my Cuesta account I have to wait for a passcode to be sent to me. Can I change my account settings, so I don't have to receive a passcode each time I login?

YES! If you are needing to enter a One Time Passcode (OTP) each time you login, after entering your username and password, it is likely due to you unknowingly electing the multi-factor authentication option during the enrollment process. 

To change your account settings:

  1. Login to myCuesta with your username and password (you will also need to enter the OTP for this initial login until your account is updated)
  2. Click on the My Account link in the upper left of the myCuesta screen
  3. From the Account Management page, click on the Enable/Disable Multi-Factor to expand
  4. You should see the option to "Disable Multi-Factor on your account" 
     

 

 

Information Technology

  • Information Technology
  • Cuesta Tech FAQ (for Cuesta employees)
  • Information Technology Forms
  • In-Person Technology Training
  • Tips & How-To Materials
    • Adobe
    • Add a Printer
    • Banner
    • Canvas
    • Clear Browser Cache
    • Cuesta VoIP Phone System
    • Office 365, Office Apps and OneDrive
    • Outlook Email
    • Faculty Tech Resources
    • Mobile Devices
    • Microsoft Teams
    • myCuesta Demo
    • Remote Access
    • SharePoint Resources
    • Resources for Creating Videos, Images, and Audio Captures
  • COVID-19 Tech Resources
Computer with monitor and keyboard

Employee Tech Support

Need Tech help? Submit an IT work order.

»

IT Support

  •  Room: 3180
  •  Phone: 805-546-3248
  •  Email: usersupport@cuesta.edu

Campus Locations

San Luis Obispo Campus

San Luis Obispo Campus

Physical Address:
Highway 1, San Luis Obispo, CA 93405

MAP »

Mailing Address:
P.O. Box 8106, San Luis Obispo, CA 93403-8106

(805) 546-3100

North County Campus

North County Campus

2800 Buena Vista Drive
Paso Robles, CA 93446

MAP »

(805) 591-6200

South County Center

South County Center

Arroyo Grande High School Office, Rm 913
Corner of Orchard St. and W. Cherry Ave.
Arroyo Grande, CA 93420

MAP »

(805) 474-3913

Online Education
  • More about Online Education
  • Right for me?
  • FAQs and Requirements
  • Faculty Resources
  • Welcome Letters
  • Contact:
    Student Support
    Faculty Support

 

Quick Links
  • Accessibility Statement
  • Accreditation
  • Bookstore
  • Consumer Disclosures
  • Clery Stats
  • Donate Now
  • Emergency Info
  • Employment
  • Privacy Policy
  • Measure L
  • Proposition 30 Funds
  • Title IX
  • Transcripts
Faculty and Staff
  • Faculty & Staff Directory
  • Department Directory
  • Benefits
  • Board of Trustees
  • Academic Senate
  • Employee Emails
  • Payroll
  • Student Success Scorecard
  • Follow on Facebook
  • Follow on Twitter
  • Follow on Youtube
  • Follow on Instagram

© 2022 Cuesta College Feedback / Errors?

© 2022 Cuesta College