Frequently Asked Questions
The student health fee covers many services in our health services office including personal counseling and many medical services (check our services). The fee does not pay for insurance. We have information in the office about individual health and dental insurance that you can purchase for yourself.
If you are new to Student Health Services you will fill out some paperwork (Our intake forms are here), or you can come by to complete a new patient chart. Once we have your completed forms, we will schedule your first appointment. If your chart is ready and it isn't your first time, just call or visit our office. We'll be here to help you.
Students pay a nominal fee for lab testing, prescription medications and some testing. All fees are due at time of service (payable by check, cash or card). Appointments in the health center are free.
No, services at Student Health Services are confidential.
If you are an enrolled student, you can see a nurse or clinician whenever you need to see them. There is no limit to the number of times that you can be seen, however we do not manage chronic health conditions. So, if your illness requires more than a couple visits to treat, we will refer you out for that condition. You can still be seen in the health center for other acute issues though. Our therapy sessions are limited to six sessions per semester.
If students need more than the six sessions, they are given community referrals that are appropriate for their needs. Since we do have long breaks in between semesters, it is often helpful for some students to have additional outside referrals to assist them. We do not accept payment for our personal counseling services. The reason we limit it to 6 sessions per semester is not financial but rather an issue of accommodating all students who wish to utilize our services. If we offered unlimited sessions to all students, then we would not have space to serve as many students.
Yes, any current student who pays the student health fee can access services. Our counseling sessions are done in person at both locations.
We do not offer dental services, but we will refer you to low-cost providers in the community or you can call 1-800-DENTIST for referrals.
We do not refill your current medications from another provider. We prescribe and dispense medications for conditions that our clinicians diagnose in the Student Health Center.
Yes! Sexual and Reproductive health care is free and confidential. Cuesta Student Health Center partners with The Center CapSLO one day a week to provide these services on our campus for students. However, we do offer limited services during our regular operating hours, such as pregnancy testing and emergency contraception or we will refer you to a local clinic for free services if we cannot provide what you need. If you need help with sexual reproductive services, and we are not open, call (805) 544-2478 or visit The Center’s webpage.
No, we do not provide complete physical exams.
We are not a primary care provider and do not manage chronic medical conditions. We will refer you to providers in the community who provide primary care.
We do not provide x-rays at the health center. The registered nurse or clinician will refer you to a community clinic that provides x-rays if it is necessary.
Yes, normally you are scheduled with a counselor who fits best with your schedule and if you are comfortable with this counselor you would have all your sessions with him or her.
No, any student can talk to a counselor for any reason. Sometimes we just need someone to listen to us or to get a different perspective on our life. Any issue no matter how small it may seem is worth talking to a counselor about.
We see everything you can imagine, but the most common issues are: stress, anxiety ( including test-anxiety), relationship issues, depression, grief and loss, alcohol/drug or other addiction concerns, eating disorders, self-esteem issues, low motivation, procrastination, loneliness and/or isolation, homesickness, financial concerns, sexual assault, sexual identity confusion and difficulty transitioning to being independent from one's family.
Yes, everything that you share with your counselor is confidential with some state-mandated exceptions. These include: 1) reported current sexual, physical or emotional abuse to a minor, dependent adult or elder and 2) reported intent to harm oneself or someone else. Otherwise, all information shared is strictly confidential including the fact that you are seeing a counselor.
Absolutely not! All paperwork that is filled out in Student Health Services is kept locked in our confidential files and is not part of the students' records in the admissions office.
Yes! If one of you is a currently registered student at Cuesta, you can bring a friend, roommate, child, significant other or family member to counseling with you.
If students need more than the six sessions, they are given community referrals that are appropriate for their needs. Many students, however, choose to spread out their sessions and come back each semester. Since we do have long breaks in between semesters, it is often helpful for some students to have additional outside referrals to assist them.
No, our sessions are either in person or can sometimes be done on the phone, but we do not provide on-line counseling. We do, however, have a lot of information on our website about many personal counseling issues as well as relevant links that you may find helpful.
Of course not. You are eligible with your student health fee for six sessions per semester, but that does not mean that if you come in you must be seen five more times that semester. Sometimes one session can be just what you needed to get clarity on an issue. It is up to you whether you would like to reschedule.
If you are experiencing an emergency during the hours that Student Health Services is open, (Monday- Friday) please call us at 805-546-3171 or visit our virtual lobby and let us know that you would like to get a message to your counselor or to see whoever is available for a crisis appointment that day (your counselor may not be available but another counselor will be able to help you or refer you to an appropriate community agency). If you are experiencing an emergency outside of our normal business hours you can call 911 or the 24-hour community crisis line at 1 (800) 783-0607, the SLO Hotline for 24-hour suicide and crisis support by calling (805) 783-0607 or text "courage" to 741741.
Our counselors are only available during each semester and when they are on campus during their scheduled hours. Counselors will give you community referrals if you would like counseling or support in between semesters. You can visit our webpage for community referrals.